REMOTE AND CONNECTED MAINTENANCE

Providing customers with
direct access to our
remote services team

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Remote Servicing  

Chubb’s remote maintenance service provides customers with direct access to our specialised remote services team who can provide technical support, diagnose a fault onsite and remotely program your security controls.  

Customer Benefits

  • Minimise system downtime through remote intervention
  • Convenience of remote technical support and programming service
  • Improved responsiveness to system faults and reduces need for technicians to visit site
  • Proactive automated system health checks can identify faults before they become issues
  • Annual condition report
  • Secure connection into your premises utilising two factor authentication
  • Peace of mind that your security systems will be working when you need them most

Operating System Checks

Our remote services team will connect into your intruder alarm, access control or video system via Chubb’s secure remote management cloud portal. While looking at your operating systems they will diagnose and attempt to rectify the problem, and in many cases, this will avoid the need for a technician to attend site. However, if required the field technician will be better prepared with the remote services team’s diagnostics history.

Remote Programming

On request the remote services team will be available to connect to your security system to make programming changes, add and delete alarm codes and cardholders, adjust a time schedule or isolate a zone. Additionally, the team will carry out a comprehensive annual system check to identify any issues or faults and provide a condition report detailing any recommended repairs to mitigate risk of hardware failure.

Security Health Assessment

Chubb’s remote services team utilises automation software that will proactively monitor the health status of your CCTV and Intruder systems to detect and report on fault conditions that may arise between service visits.  System health conditions that can be remotely detected will vary between systems and can include low batteries, connection issues, camera failures, image integrity and hard disk failures.

Installation

Chubb Electronic Security is one of Australia’s leading security integrators.

Security Monitoring And Response

Chubb operates two state of the art, industry certified grade A1 monitoring centres, operating 24/7 to ensure that we are always there to protect your people, property and assets.

Security Licences And Standards

Chubb is accredited to the highest security industry standards and holds the relevant licences as required by legislation.

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