SERVICE AND MAINTENANCE
Installing a security system is the first step to manage security risks, having a regular service and maintenance contract in place for your security equipment is essential for ensuring your system works when you need it most – in an emergency.
Chubb offers a range of support and maintenance services to ensure your system continues to operate effectively. Our services include 24/7 emergency call-outs, routine onsite preventative inspections, remote servicing, through to fully comprehensive service plans and software checks.
Lack of proper service and maintenance can cause individual components of your security systems to be compromised resulting in poor security and leaving your business vulnerable to theft, burglary and can even put your employees at risk. Chubb offer service and repairs to ensure that components of your security system don’t fail ensuring the protection of your business and property.
You depend on your security systems to provide the earliest warning of a security breach and an effective response to protect your staff and assets, so it makes sense that your systems are kept in optimum working condition. Additionally, many insurance companies require you to regularly maintain your monitored security system as a condition of the policy and that you also have a current maintenance contract in place.
The National Police Alarm Activation Response Guidelines is a strict set of rules that define when Police will attend an alarm activation. One of the key requirements for Police attendance is that the alarm system is maintained in accordance with the Australian Standard 2201.1 (Intruder Alarm Systems). Regular maintenance reduces non genuine alarms, which cause inconvenience and unnecessary costs for alarm patrol and emergency services attendances.
We have a dedicated team of more than 150 technicians operating in local branch teams throughout the country and are qualified to industry standards and beyond, their training is regularly refreshed to keep them abreast of the latest developments. All servicing work is carried out by following stringent quality control procedures and coordinated by our National Service Delivery Centre.
Preventative inspections identify potential problems before they occur and can be supported with a rapid, prioritised response if required.
Our comprehensive service plans give you the convenience and consistency to keep your security system running at its best.
When security emergencies arise such as a noisy alarm siren in the middle of the night, or an access control door that wont lock, you need a fast, reliable 24/7 service technician to put things right quickly.
Chubb’s remote maintenance service provides customers with direct access to our specialised remote services team
Our National Service Dispatch Centre (NSDC) is staffed by a team of dedicated customer service staff, who’s role is take inbound enquires and support our customers when they need us most.
Chubb’s secure online customer portal provides customers with real-time visibility and control over their Chubb service calls, maintenance and monitoring services in one place while on the go.
The protection of your business – your people, property and assets – is a huge responsibility, but it shouldn’t be a full-time preoccupation.