An informed, appropriate
and cost effective response

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Remote Video Response (RVR)

Chubb’s Remote Video Response service allows our monitoring centre operators to remotely connect to your site's surveillance system and provide an informed, appropriate and cost-effective response based on their observations.

Remote Video Response

Video surveillance systems on their own simply view and record events. When combined with a professionally delivered remote video monitoring service, the effectiveness of the system is raised to a new level.

Benefits Of RVR

  • Visually verified events enable a faster response
  • Improves situational awareness of our operators ensure the most appropriate response is initiated
  • Contact police if verified crime in progress
  • Eliminates unnecessary patrol responses due to nuisance alarms – saving you money
  • Helps provide greater safety of employees in the workplace
  • Protects businesses when left unattended at night, over weekends and public holidays
  • Maximises the effectiveness of your existing intruder alarm and video surveillance systems

Remote Video Response Capabilities

Intruder Alarm Verification

Alarms generated alarms will be responded to by initiating a connection to your premises’ video system.  Our operators will view live video and based on what they observe will make an informed decision on further actions. For instance if a crime is in progress was observed the Police can be contacted immediately.

Response Within Minutes

How Remote Video Response (RVR) Works In An Emergency


Alarm panel activations are sent to the Chubb Monitoring Centre which initiates live video response.


The customer’s security system is remotely accessed and the live video images from the site are viewed by Chubb.


Our operators view the images received and decide on the appropriate course of action.


Chubb Electronic Security is one of Australia’s leading security integrators.

Service And Maintenance

Having a regular service and preventative maintenance program in place for your security equipment is essential to help ensure your system works when you need it most.

Security Licences And Standards

Chubb is accredited to the highest security industry standards and holds the relevant licences as required by legislation.

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