SECURITY MONITORING AND RESPONSE
Chubb operates two ASIAL certified Grade A1, Redundant Level R1A Monitoring Centres. In the event of a natural disaster or major technical fault, this allows us to switch monitoring and phone calls to either monitoring centre. Having two geographically separated centres also enables load sharing in peak times. This ensures prompt actioning of all critical alarm events and seamless service delivery for our customers.
Chubb is able to monitor many alarm types and events and provide a tailored response plan to suit your requirements. The most common types, burglary and intrusion, lone worker, hold-up and duress and environmental and plan alarms, are describes below. However, if you have something else in mine, chances are we will be able to accommodate it with a customised response plan.
We understand every customer is unique and we recognise we need to deliver an excellent customer care experience. We have established dedicated customer care teams to take care of our customers. These specialised team members are available to guide and assist customers to make changes to their monitoring procedures, produce alarm history reports, provide technical advice, organise patrol services or any other security related requirements.
Chubb is able to monitor many alarm types and events and provide a tailored response plan to suit your requirements.
The SafeZone® app by CriticalArc® is used by millions of users worldwide and enables lone workers to be easily located and assistance provided in an emergency situation.
Chubb’s Remote Video Guarding service enables our monitoring centre operators to view live video at your premises.
Chubb’s Remote Video Response service allows our monitoring centre operators to remotely connect to your site’s surveillance system.
An alarm response service is a vehicle based security guard who will provide a rapid respond to alarm activations.
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Chubb’s global footprint, and local expertise is reflected in its
12,000+ team, working from 200+ offices across 17 countries.
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