Chubb Provides Award-Winning Digital Service to Falkirk Council
By Chubb | 2nd November 2021
Chubb has designed, built and delivered Chubb® Care Control; a fully integrated IP monitoring solution enabling Falkirk Council to receive alarm signals from digital devices in the field.
This vital service can now respond to alerts from Mobile Emergency Care Service (MECS) personal alarms and sensors on a 24/7 basis. The digital end-to-end telecare monitoring service has led to Falkirk Council becoming the first local authority in Scotland to achieve a Gold Digital Telecare Implementation Award by the Digital Telecare for Scottish Local Government programme.
To achieve Gold status, a telecare service provider must have completed user acceptance testing with a representative group of low-risk users. Migration for clients in this group has commenced and a digital telecare solution has been rolled out to 20% of service users. This is the third level award within the Implementation Award Scheme.
The service provides home and personal alarms to about 4,000 vulnerable residents in the area and should a resident activate an alarm, it alerts the control centre for help. So far, 20% of residents have been switched to a fully digital service with the rest due to be completed by the end of 2021.
“Due to our excellent working relationship with Chubb, we have been able to deliver on our digital telecare ambitions and become the first Scottish council to offer an end-to-end digital telecare service.” said, Ian Whitelaw, Analogue to Digital Telecare Project Manager at Falkirk Council.
The move towards digital telecare creates further opportunities to redesign services around the user and ensure providers can fully exploit the capabilities of their upgraded telecare solution to improve efficiency, resilience, reduce cost and enhance the range of services offered to users.
“Our clients should feel confident that the service they rely on to live independently at home is not only cutting edge, but also more secure and more reliable than ever before. Our focus now is to build on our digital ambitions, offering new choices and services that will help them lead independent lives for as long as possible.” continues Ian.
To learn more about Chubb’s custom-made solutions and service, visit www.chubbcommunitycare.co.uk
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