Chubb Fire & Security UK & Ireland has joined the Institute of Customer Service – the UK’s independent professional customer service body – to demonstrate its ongoing commitment to strengthen service excellence and customer experience.

Through access to independent benchmarking, insights, research, and best practice, the membership will help Chubb deepen its understanding of what matters most to its customers and people. The ability to learn from service‑focused organisations across multiple sectors and benchmark performance against national standards will enable the business to identify opportunities for improvement and measure progress over time. These insights will play a key role in strengthening customer experience as the business continues its wider transformation journey.

Sue Dean, Director, Customer Experience at Chubb Fire & Security UKI, explains: “As a business dedicated to protecting people, premises, and assets, understanding our customers and responding to their needs is central to everything we do. We place them at the heart of our operations, building trusted relationships every day.

“Joining the Institute is an important step in aligning our service performance with industry-leading standards. This membership will help us better understand customer insights, strengthen trust, and ensure our services continue to meet the needs of the organisations and communities we protect. It will also support our people as we further embed a culture of service excellence, with access to training, development, and independent benchmarking.

“Through collaboration with other organisations and participation in the Institute’s research and networks, we look forward to learning, improving and ensuring every customer interaction is a positive one.”

About the Institute of Customer Service

The Institute of Customer Service is the UK’s independent professional customer service body. As an independent expert, the Institute works with business, the public sector and the Government, setting and upholding standards to empower members to improve their service and business performance​.