Future-Proof Your Telecare Services with Chubb
The digital landscape is changing. Staying ahead of technological changes is essential for all safety systems, including Telecare. In this update, we keep you informed about significant updates to the UK’s mobile network infrastructure that may impact your Telecare services.

.What’s Changing?
– Three UK has announced the decommissioning of their 3G network, which will soon be followed by all other UK network providers.
– O2 is planning to switch off their 2G roaming capability.

These changes will significantly affect how data and voice are transmitted, specifically impacting devices that rely on 2G and 3G networks. For devices that have been sold with only 2G or 3G capabilities, communication with your chosen Alarm Receiving Centre (ARC) will become increasingly limited.

Future-Proofed Technology
At Chubb, we anticipated these network changes and launched our award-winning dispersed alarm unit (DAU), CareUnity® Digital,with future-proofing in mind:
✔ 4G Capability from Day 1 – We’ve championed 4G as the most reliable and long-term solution for Telecare, ensuring uninterrupted service.
✔ VoLTE-Ready Technology – Our devices support Voice over LTE (VoLTE), delivering enhanced roaming capabilities and a robust, future-proofed connection.

Why VoLTE
Voice over LTE (VoLTE) enables calls over a 4G network, providing clear advantages over older 2G and 3G technology:
✅ Superior Call Quality – Enjoy clearer conversations with less interference, making it easier to hear and interpret speech.
✅ Faster Call Connection – VoLTE reduces call connection times by up to 50%, ensuring quicker access to emergency support, even in rural areas with limited coverage.

Your Peace of Mind
If you’ve already switched to our CareUnity® Digital DAU, you can rest assured that your connectivity remains secure and reliable.

A Customer’s Perspective
Jenni Bentley from Flintshire County Council shared her experience: “After changing to VoLTE enabled SIMS, our Installation Officers have noticed a reduction in faults from GSM lost connection. They are also finding signal quicker when installing in rural areas with poor mobile coverage. Updating and enabling has also been straight forward and we get a quick response from Mobius when asked to activate.”

Why choose Chubb?
At Chubb, your safety and reliability come first. With CareUnity® Digital, you’re choosing a cutting-edge solution that ensures your Telecare service remains uninterrupted, dependable, and ready for the future.

Need More Information?
For further details or to speak with one of our experts, contact our dedicated team at Commcare@chubbfs.com. We’re here to support you through these changes and beyond.

Embrace the Future of Telecare with Chubb

 

 

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The information provided in this update is for general informational purposes only and does not constitute professional advice. Chubb Fire and Security is not responsible for any actions taken based on the information provided. This blog is not an advertisement or advice document.  You are responsible for complying with any legal or regulatory requirements that apply to you. 

Chubb Fire and Security reserves the right to modify the content and offers mentioned in this blog without prior notice.