We deliver our services through a global network of over 12,000 highly specialised and fully compliant staff, 200+ branches and more than 20+ monitoring centres worldwide, providing a customised local service supported by expert teams, 24/7, 365 days a year.

MONITORING

Prompt actioning of all
critical events and
seamless service delivery

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Always Connected

Ready When It Matters

Fire and security risks do not stop when your business closes. Chubb’s Singapore Monitoring Centre operates 24 hours a day, 365 days a year, supporting connected fire alarms, security systems, video services and AED readiness.

Backed by trained personnel, defined procedures and resilient infrastructure, we help ensure critical events are not left dependent on someone being on-site when your premises are closed, lightly staffed or operating across multiple locations.

More Than Monitoring

Like You Never Left

Reliable monitoring involves more than receiving an alarm signal. Depending on the service and agreed response plan, our team may contact appointed keyholders, notify the relevant authority, arrange technical support or dispatch a Chubb response unit. This gives your business a clear process for managing critical events, even when your own team is off-site.

  • Professionally trained monitoring personnel
  • Monitoring infrastructure designed for continuity
  • Notifications that keep your team informed
  • Response built around your requirements

Our Monitoring Solutions

Fire DECAM Monitoring

Keep Every Critical Fire Alarm Signal Connected

Connect your building’s fire alarm to 24/7 monitoring through Chubb, a licensed DECAMS operator in Singapore. For applicable premises, fire alarm signals are transmitted through the DECAMS network to the SCDF Operations Centre, supporting continuous connectivity when buildings are occupied, closed or lightly staffed.

Video Verification & Virtual Guarding

See What Triggered the Alarm Before You Escalate

Don’t let an after-hours alarm leave your team guessing. Chubb’s video verification and virtual guarding services give trained monitoring personnel live visual context to assess events, reduce unnecessary call-outs and follow the right escalation process—helping businesses respond with greater speed and confidence.

AED Monitoring

Know Your AED Is Ready Across Every Site

Chubb’s managed AED service uses SmartLink remote monitoring to track device status, batteries and pads, with alerts when attention is required. Supported by ongoing programme management and maintenance, it gives organisations clearer visibility and greater confidence in AED readiness across individual premises or multiple business locations.

Keyholding Services

Minimize Unnecessary After-Hours Call-Outs

An alarm activation should not automatically mean sending an employee back to an uncertain situation. With your authorisation, Chubb’s response team can attend the premises and support police access and inspection where required. This reduces reliance on employees or managers returning after hours and provides a more structured response when an intrusion alarm is activated.

Speak with our experts
to know more about our
monitoring services

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