Responding to our customers’ emergency needs is first and foremost in our approach to marketing place. Chubb’s contact center is available 24/7, agile and reliable in responding to distress service requests that continues to earn us the reputation.
With sophisticated technologies, customers can connect our experts at anytime from anywhere through multi channels, including phone line, email and WeChat. Experts are on your side round the clock to support customers’ security and business operations.
Once you make a service request, our trained experts at the contact center will initiate appropriate countermeasures and notify the right technician for the service visit. They will not stop at just answering your request, but will continue to follow through the entire service process, ensuring the issue is resolved with the minimum downtime of your security systems.
We love feedback from customers, driving us to keep up with their expectations. The next generation contact center technology offers increased efficiency and gives you more actionable insights to protect the investment on your security systems.
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We deliver our services through a global network of over 12,000 highly specialised and fully compliant staff, 200+ branches and more than 20+ monitoring centres worldwide, providing a customised local service supported by expert teams, 24/7, 365 days a year.