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About us » ACE – Achieving Competitive Excellence

ACHIEVING COMPETITIVE EXCELLENCE

Committed to
Achieving Competitive
Excellence

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Our parent company, UTC

Is committed to Achieving Competitive Excellence (ACE). This is your guarantee of world-class quality in everything we do.

ACE is our proprietary operating system to ensure world-class quality in our products and processes

With its relentless focus on increasing efficiency and reducing waste, ACE is integral to the company’s performance model. Facilities worldwide are using the operating system to improve quality and customer satisfaction while lowering costs.

ACE is built on three main elements:

  • A philosophy based on the teaching of the late Yuzuru Ito, the company’s advisor on quality methodologies. This is institutionalized in the Ito University, a week-long training session that runs continuously at each business unit.
  • A system that helps the organization identify and solve problems, improve processes, and assist with strategic thinking.
  • The competence, commitment, and involvement of the entire organization.

ACE is implemented on the micro level, with employees being trained and empowered to implement the standard processes across the company. Through a rigorous, data-driven process assessed by internal auditors, employees and their organizations progress through the qualifying, bronze, silver, and gold levels of ACE.

What we offer?

Our products – helping to protect people and property

At Chubb our products are designed to help protect people and property, and we take that responsibility very seriously. Our product portfolio is renowned for its quality, its reliability, and its proven record of helping our customers save lives and reduce property damage.

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Quality assurance

We realize that when it comes to fire safety and security, ongoing innovation and quality assurance is essential. Using the ACE (Achieving Competitive Excellence) methodology, UTC Fire & Security aims to always improve its products.

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A global organisation

Chubb’s global footprint, and local expertise is reflected in its
12,000+ team, working from 200+ offices across 17 countries.

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ACE provides a set of tools that allow us to:

  • Gather and measure customer feedback regarding product quality
  • Identify and leverage best practices for product design and manufacturing
  • Discover and measure the occurrence of any defects or problems
  • Categorize and prioritize the resolution of problems
  • Identify the root cause
  • Take action to eliminate the cause

Want to find out more

Use the form below to drop us a note and one of our representatives will get in touch with you soon.
*This form collects your name, email address and other personal information. Please read our Privacy Notice for information on how we protect and manage your personal data. By completing this form and submitting your information, you are agreeing to Opt-in for our marketing communications, and you confirm that you have reviewed, understood and accepted our Privacy Policy as well as our Terms of Use
Privacy Policy and Terms of Service apply.

A global organisation

Chubb’s global footprint, and local expertise is reflected in its
12,000+ team, working from 200+ offices across 17 countries.

Get in touch with our regional offices

Chubb

Follow us

  • Linked In