FAQ'S

Your most
frequently
asked questions

Discover more Discover more

We are here to help

Find answers to our customers most frequently asked questions

How do I contact Chubb?

For all contact details and addresses for Chubb Fire & Security please see details on the locations tab located on the contact us page

What are the branch
opening hours?

Monday to Friday 8:30am to 5:00pm

My alarm system has lost
Police Response, when can
I re-apply for it?

Please contact our police inquiries team at [email protected] or call us at 1 (888) 844-2482.

What is a false activation?

When an alarm signal has been transmitted into the station in error by a valid user. In the event there is a false alarm activation please immediately contact the Response Center at 1 800 387 0771. If the police were called an operator will contact the police department and attempt to cancel dispatch.

What should I do if I am moving property?

We require a 30 days notice in writing to transfer your services. Please contact your local branch or our Customer Care team at [email protected]. You can find your local branch information on our contact us page.

I have just moved into a property with a Chubb alarm system, what should I do?

Please reach out to your local sales rep, you can reach them through the following number 1 (800) 668 2482.

Will I be charged a service callout fee for a service technician or for required parts?

This is dependent on the service level agreement which you have chosen when you purchased your alarm system. For more information please contact our National Customer Field Service team at 1 (800) 387 0771, option 3.

What should I do if I am thinking about leaving Chubb?

We require a 30 days notice in writing to cancel your services. Please contact your local branch or our Customer Care team at [email protected]. You can find the branch information on our Contact us page.

Can I request copies
of my invoices?

To request a copy of your invoices please reach out to [email protected].

Can I make a payment online?

In order to make an online payment go to the following link.

How do I switch to Direct Debit?

To switch to direct debit billing, please reach out to [email protected].

How do I update my list of keyholders and dispatch instructions?

An email can be sent to the Customer Care Team with your account number with the details of your changes to [email protected].

How can I get a copy of alarm activity or opening/closing reports?

Please reach out to our Customer Care Team with your account number at [email protected].

Who do I contact for alarm panel technical assistance?

For more information on alarm panel changes please contact our National Customer Field Service team at 1 (800) 387 0771, option 3.

Whom should I contact for general inquiries?

Please reach out to [email protected].

How can I order access cards?

Please reach out to your local sales rep, you can reach them through the following number 1 (800) 668 2482.

Need your question answered?

If you have not been able to find the information you are looking for, please do not hesitate to contact the Chubb team for further advice and support.

Chubb is a partner
you can trust