Find answers to our customers most frequently asked questions
When an alarm signal has been transmitted into the station in error by a valid user. In the event there is a false alarm activation please immediately contact the Alarm Monitoring center at 1-800-387-0771. If the police were called an operator will contact the police department and attempt to cancel dispatch.
We require a 30 days notice in writing to transfer your services. Please contact our Customer Account Maintenance team at [email protected] or call us at 1-866-516-9369.
This is dependent on the service level agreement which you have chosen when you purchased your alarm system. For more information, please contact our National Field Service Experience team at [email protected] or call 1-800-387-0771, English (1), Option 3.
We require a 30 days notice in writing to cancel your services. Please contact our Customer Experience team at [email protected] or call us at 1-800-668-2482, English(1), Option 4.
Please reach out to your local sales rep, or you can contact our Customer Experience team by email [email protected] or by calling us at 1-800-668-2482, English(1), Option 4.
If you have not been able to find the information you are looking for, please do not hesitate to contact the Chubb team for further advice and support.
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We deliver our services through a global network of over 12,000 highly specialised and fully compliant staff, 200+ branches and more than 20+ monitoring centres worldwide, providing a customised local service supported by expert teams, 24/7, 365 days a year.