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Home » About us » FAQ’s

FAQ'S

Your most
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asked questions

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Find answers to our customers most frequently asked questions

What is a false activation?

When an alarm signal has been transmitted into the station in error by a valid user. In the event there is a false alarm activation please immediately contact the Alarm Monitoring center at 1-800-387-0771. If the police were called an operator will contact the police department and attempt to cancel dispatch.

My alarm system has lost
Police Response, when can
I re-apply for it?

Please send an email to our team at  [email protected] or call us at 1-866-516-9369

What should I do if I am
moving locations?

We require a 30 days notice in writing to transfer your services. Please contact our Customer Account Maintenance team at [email protected] or call us at 1-866-516-9369.

I have just moved into a property with a Chubb alarm system, what should I do?

Please contact our Customer Experience team at [email protected]  or call us at 1-800-668-2482, English (1), Option 4.

Will I be charged a service fee for a service technician or for required parts?

This is dependent on the service level agreement which you have chosen when you purchased your alarm system. For more information, please contact our National Field Service Experience team at [email protected] or call 1-800-387-0771, English (1), Option 3.

What should I do if I am thinking about leaving Chubb?

We require a 30 days notice in writing to cancel your services. Please contact our Customer Experience team at [email protected]  or call us at 1-800-668-2482, English(1), Option 4.

Can I request copies of my invoices?

To view your invoices online please visit the following link.To request a copy of your invoices please contact our Customer Experience team at [email protected]  or call us at 1-800-668-2482, English(1), Option 4.

Can I make a payment online?

In order to make an online payment please visit the following link.

How do I switch to direct debit?

In order to setup direct debit please visit the following link.

How do I update my list of keyholders and dispatch instructions?

Please contact our Customer Account Maintenance team at [email protected] or call us at 1-866-516-9369.

How can I get a copy of alarm activity or opening/closing reports?

Please contact our Customer Account Maintenance team at [email protected] or call us at 1-866-516-9369.

Who do I contact if I need service for my alarm panel?

Please contact our National Field Service Experience team [email protected] or call us at 1-800-387-0771, English (1), Option 3.

Whom should I contact for general inquiries?

We would be happy to assist your with your inquiries at [email protected]

How can I order access cards?

Please reach out to your local sales rep, or you can contact our Customer Experience team by email [email protected] or by calling us at 1-800-668-2482, English(1), Option 4.

Need your question answered?

If you have not been able to find the information you are looking for, please do not hesitate to contact the Chubb team for further advice and support.

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12,000+ team, working from 200+ offices across 17 countries.

Get in touch with our regional offices

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Talk to us

* MARKED FIELDS ARE MANDATORY
HOW WOULD YOU LIKE US TO CONTACT YOU?
ARE YOU AN EXISTING CHUBB CUSTOMER?
Google reCAPTCHA logo Privacy Policy and Terms of Service apply.

A global organization

Chubb’s global footprint, and local expertise is reflected in its
12,000+ team, working from 200+ offices across 17 countries.

Get in touch with our regional offices

Company logo

Follow us

  • Linked In