We are here to help find answers to our customers most frequently asked questions
When an alarm signal has been transmitted into the station in error by a valid user. In the event there is a false alarm activation please immediately contact the Alarm Monitoring center at 1-800-387-0771. If the police were called an operator will contact the police department and attempt to cancel dispatch.
Please send an email to our team at ca_customercare@chubbfs.com or call us at 1-866-516-9369
We require a 30 days notice in writing to transfer your services. Please contact our Customer Account Maintenance team at ca_cam@chubbfs.com or call us at 1-866-516-9369.
Please contact our Customer Experience team at ca_customerexperience@chubbfs.com or call us at 1-800-668-2482, English (1), Option 4.
This is dependent on the service level agreement which you have chosen when you purchased your alarm system. For more information, please contact our National Field Service Experience team at ca_nsfx@chubbfs.com or call 1-800-387-0771, English (1), Option 3.
We require a 30 days notice in writing to cancel your services. Please contact our Customer Experience team at ca_customerexperience@chubbfs.com or call us at 1-800-668-2482, English(1), Option 4.
To view your invoices online please visit the following link.To request a copy of your invoices please contact our Customer Experience team at ca_customerexperience@chubbfs.com or call us at 1-800-668-2482, English(1), Option 4.
In order to make an online payment please visit the following link.
In order to setup direct debit please visit the following link.
Please contact our Customer Account Maintenance team at ca_cam@chubbfs.com or call us at 1-866-516-9369.
Please contact our Customer Account Maintenance team at ca_cam@chubbfs.com or call us at 1-866-516-9369.
Please contact our National Field Service Experience team ca_nsfx@chubbfs.com or call us at 1-800-387-0771, English (1), Option 3.
We would be happy to assist your with your inquiries at ca_inquiries@chubbfs.com
Please reach out to your local sales rep, or you can contact our Customer Experience team by email ca_customerexperience@chubbfs.com or by calling us at 1-800-668-2482, English(1), Option 4.
If you have not been able to find the information you are looking for, please do not hesitate to contact the Chubb team for further advice and support.
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