{"id":8682,"date":"2023-12-19T06:20:12","date_gmt":"2023-12-19T06:20:12","guid":{"rendered":"https:\/\/staging.chubbfs.com\/au-en\/?post_type=case_studies&#038;p=8682"},"modified":"2024-02-16T16:26:26","modified_gmt":"2024-02-16T16:26:26","slug":"amp-connected-services","status":"publish","type":"case_studies","link":"https:\/\/chubbfs.com\/au-en\/case_studies\/amp-connected-services\/","title":{"rendered":"AMP &#8211; Connected Services Case Study"},"content":{"rendered":"<h2>Remote Service, Maintenance and Monitoring Services<\/h2>\n<p><strong>Project Overview<\/strong><\/p>\n<p>AMP Limited is a leading retail wealth management and banking business operating in Australia and New Zealand, supporting 1.5 million customers and employing more than 4,100 people.<\/p>\n<p>AMP had for many decades operated their own in-house security operations centre at their Circular Quay offices. Staffed by a subcontract guard service, the 24\/7 centre managed AMP\u2019s five major office locations around Australia. With major building refurbishment works about to take place, AMP had a tight deadline to relocate their security operations centre to a new location, whilst maintaining its critical security operations.<\/p>\n<p>After a series of discussions and planning workshops involving AMP and Chubb\u2019s business development, engineering, IT, legal and operations teams, it was determined that the best option was to outsource AMP\u2019s security operations to Chubb\u2019s Grade A1 monitoring centre and Connected services team. Chubb\u2019s newly formed <a href=\"https:\/\/chubbfs.com\/au-en\/security\/service-and-maintenance\/remote-connected-services\/\">security connected services<\/a> team are a specialised technically trained support team that provide customers with direct access to support over the phone, with the ability to remotely access and program customers\u2019 security systems via Chubb\u2019s secure remote management cloud portal.<\/p>\n<p><strong>Services Provided<\/strong><\/p>\n<ul>\n<li>24\/7 response to intrusion and duress alarms including remote video verification and video investigations<\/li>\n<li>Credential management for building entries and staff lockers for all AMP employees, contractors and visitors<\/li>\n<li>Programming and reporting services for AMP\u2019s access control and video management systems<\/li>\n<li>Incident management and triage service to resolve and respond to security system faults and issues, including the dispatch of field technicians when required<\/li>\n<li>Routine remote and on-site maintenance inspections of the access control and digital video systems, including scheduled software maintenance and firmware updates<\/li>\n<\/ul>\n<p><strong>Customer Benefits<\/strong><\/p>\n<ul>\n<li>Convenience of dealing with a responsive technically trained remote support team<\/li>\n<li>Peace of mind of a fully redundant 24\/7 professional alarm and video response service<\/li>\n<li>A proactive maintenance program that ensures all security systems are working as intended<\/li>\n<li>A robust cybersecure remote management platform<\/li>\n<li>Allows AMP to focus on its key business deliverables while Chubb\u2019s experienced team takes care of protecting its people, property and assets<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Remote Service, Maintenance and Monitoring Services Project Overview AMP Limited is a leading retail wealth management and banking business operating in Australia and New Zealand, supporting 1.5 million customers and employing more than 4,100 people. AMP had for many decades operated their own in-house security operations centre at their Circular Quay offices. Staffed by a&#8230;<\/p>\n","protected":false},"featured_media":8683,"template":"","case_studies_cat":[13],"class_list":["post-8682","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","case_studies_cat-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AMP - Connected Services Case Study - Chubb Fire &amp; Security : AU - EN<\/title>\n<meta name=\"description\" content=\"Explore our case study on AMP Limited. Discover how Chubb provides tailored security solutions and connected services to safeguard businesses effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chubbfs.com\/au-en\/case_studies\/amp-connected-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AMP - Connected Services Case Study - Chubb Fire &amp; Security : AU - EN\" \/>\n<meta property=\"og:description\" content=\"Explore our case study on AMP Limited. Discover how Chubb provides tailored security solutions and connected services to safeguard businesses effectively.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chubbfs.com\/au-en\/case_studies\/amp-connected-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Chubb Fire &amp; Security : AU - EN\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-16T16:26:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/chubbfs.com\/au-en\/wp-content\/uploads\/sites\/5\/2023\/12\/AMPCaseStudy.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"744\" \/>\n\t<meta property=\"og:image:height\" content=\"395\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/chubbfs.com\/au-en\/case_studies\/amp-connected-services\/\",\"url\":\"https:\/\/chubbfs.com\/au-en\/case_studies\/amp-connected-services\/\",\"name\":\"AMP - Connected Services Case Study - Chubb Fire &amp; Security : AU - EN\",\"isPartOf\":{\"@id\":\"https:\/\/chubbfs.com\/au-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/chubbfs.com\/au-en\/case_studies\/amp-connected-services\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/chubbfs.com\/au-en\/case_studies\/amp-connected-services\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/chubbfs.com\/au-en\/wp-content\/uploads\/sites\/5\/2023\/12\/AMPCaseStudy.jpg\",\"datePublished\":\"2023-12-19T06:20:12+00:00\",\"dateModified\":\"2024-02-16T16:26:26+00:00\",\"description\":\"Explore our case study on AMP Limited. 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